Privacy Policy

Effective date: September 24, 2026

This Privacy Policy explains how Jetlagg Company collects, uses, discloses, and protects personal information when you use the Jetlagg application, website, communications, and related services. "Jetlagg," "we," "us," and "our" refer to Jetlagg Company.

1. Scope

This Policy applies to the Service and communications we send. It does not apply to third-party services, venues, events, or websites that have their own privacy policies.

Jetlagg is designed for adults. You must be at least 18 to create an account or use social or dating features.

2. Personal information we collect

Information you provide

  • Account and contact data: name, email address, phone number, date of birth or age, username, password or authentication credentials, city, and account settings.
  • Profile and preference data: photos, biography, prompt responses, languages, interests, Friend or Dating mode, gender, pronouns, dating or matching preferences, travel style, destinations, availability, and other information you choose to add.
  • Travel and event data: planned or current trips, dates, destinations, event interests, saved places, attendance or RSVP information, and venue interactions.
  • Communications: direct messages, group chats, support requests, survey responses, feedback, and communications with us. Other participants receive the messages you send them.
  • Safety and verification data: reports, blocks, appeals, moderation evidence, and information submitted for age, identity, selfie, or account verification if those features are offered.
  • Purchases: subscription status, transaction identifiers, purchase history, and limited billing information received from an app marketplace or payment provider. Jetlagg does not receive or store full payment-card details when a purchase is processed by an app marketplace or payment provider.
  • SMS data: mobile number, opt-in source and timestamp, consent language and version, message delivery data, and opt-out history.

Information collected from your device or use

  • Location: a city you select and, if you enable device permissions, approximate or precise location. If a feature requests background location, Jetlagg provides a separate explanation and requests permission before collection.
  • Device and network data: Internet Protocol address, device identifiers, operating system, app version, browser type, language, time zone, carrier, and network information.
  • Usage and diagnostics: screens viewed, searches, swipes, matches, clicks, feature use, referring pages, session dates and times, crash logs, and performance data.
  • Cookies and similar technologies: website session, preference, security, and analytics data. Available controls depend on the website and browser.

Information from other sources

Jetlagg Company does not use third-party data vendors and keeps Jetlagg-managed data in house. We may receive limited information when you intentionally interact with an outside service, such as an app marketplace purchase confirmation, a mobile-carrier delivery status, or information another user provides when interacting with or reporting you. Those outside services handle data under their own terms and privacy policies.

3. Sensitive information

Some information may be considered sensitive under law, including precise geolocation, account credentials, message contents, sexual orientation or dating preferences, and identity-verification data. Jetlagg uses sensitive information only as reasonably necessary to provide requested features, protect users, prevent fraud, verify accounts, comply with law, or for another purpose disclosed to you with any consent required by law.

Your profile settings determine which profile details are visible to other users. Do not add sensitive information to a public or discoverable profile unless you want the selected audience to see it.

4. How we use information

We use personal information to:

  • create, authenticate, maintain, and secure accounts;
  • display profiles and support discovery, matching, Friend and Dating modes, chats, groups, maps, travel planning, and event features;
  • personalize recommendations based on settings, location, activity, and preferences;
  • process purchases and manage subscriptions;
  • send account, safety, service, and, with consent where required, marketing communications;
  • detect, investigate, and prevent spam, fraud, harassment, exploitation, security incidents, and violations of our Terms;
  • review reports, enforce rules, provide support, and resolve disputes;
  • measure performance, troubleshoot, analyze feature use, and improve the Service;
  • comply with law and protect rights, safety, and property; and
  • create aggregated or de-identified information that is not reasonably linkable to a person. We will not attempt to re-identify data we maintain as de-identified except to test whether de-identification works, where permitted by law.

5. Automated recommendations

Jetlagg may use profile details, preferences, location, travel plans, and activity to rank or recommend people, groups, events, or places. Recommendations are probabilistic and do not evaluate a person's character, safety, or compatibility. Use your settings to influence recommendations and contact us about available access, correction, objection, or opt-out rights.

6. How we disclose information

We may disclose personal information as follows:

  • To other users: Profile content, general location or distance, travel plans, availability, activity indicators, and messages are shown according to the feature and your settings. Jetlagg does not show precise location to other users by default.
  • At your direction: We disclose information when you use a sharing feature, connect a third-party service, attend an event, or otherwise direct us to do so.
  • In-house processing: Jetlagg Company does not use third-party data vendors to store or process Jetlagg-managed personal information. Jetlagg-managed data is stored and processed in house.
  • For legal and safety reasons: We may disclose information when reasonably necessary to comply with law or legal process; respond to emergencies; investigate abuse, fraud, exploitation, or threats; protect rights and safety; or enforce agreements.
  • For a business transaction: Information may be disclosed in a financing, audit, merger, acquisition, reorganization, bankruptcy, or sale of assets, subject to appropriate confidentiality protections.

Jetlagg does not sell personal information and does not share it for cross-context behavioral advertising. If that changes, we will update this Policy and provide legally required choices before beginning the new practice.

7. SMS and mobile information

If you opt in to a Jetlagg text program, we use your mobile number and consent records to deliver and administer that program, respond to HELP and STOP requests, prevent abuse, and meet legal and carrier requirements.

Jetlagg Company keeps mobile numbers, text-message opt-in data, and consent records in house. We do not share that information with third-party data vendors or affiliates for marketing or promotional purposes. SMS transmissions necessarily pass through mobile carriers and network operators. We may disclose information when required by law.

8. Your choices and controls

  • Profile visibility: Use account and mode settings to control available profile and discovery options.
  • Location: Change location access in device settings. Disabling location may limit map, distance, local-event, or discovery features.
  • Push notifications: Change push settings in the app or device settings.
  • Email: Use the unsubscribe link for marketing email. We may still send non-marketing account, transaction, legal, or safety notices.
  • SMS: Reply STOP to opt out of the relevant program and HELP for help. See the SMS Terms.
  • Account data: Update available profile and account fields in the app.
  • Blocking and reporting: Block users and report profiles, messages, groups, events, or conduct through the available in-app controls.
  • Account deletion: Use the in-app deletion path or submit a request through the Contact page at https://www.jetlagg.app/.
  • Cookies: Use browser controls and any website privacy controls we provide. Blocking necessary cookies may affect functionality.

9. Retention

Jetlagg Company retains personal information while your account is active and for three months after account closure. During that three-month period, information may remain available only as needed to complete deletion, maintain security, investigate reports, resolve disputes, enforce agreements, or respond to a valid legal request.

At the end of the three-month period, Jetlagg Company deletes or de-identifies the information so that it is no longer reasonably linkable to you, unless a longer period is required by applicable law. Information that is subject to a legal hold or another mandatory retention obligation is deleted or de-identified when that obligation ends. Aggregated or de-identified information may be retained because it no longer identifies you.

Jetlagg Company will configure its production systems and backups to apply this retention period.

10. Security

We use administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee that unauthorized access, loss, misuse, or alteration will never occur.

Protect your credentials, use available security features, and report suspected compromise. We design our safeguards to include encryption in transit, appropriate encryption at rest, restricted personnel access, logging, vulnerability testing, and incident response.

11. U.S. state privacy rights

Depending on your residence and whether a law applies to Jetlagg, you may have rights to know or access personal information, delete it, correct inaccuracies, obtain a portable copy, opt out of certain sales, sharing, targeted advertising, or profiling, limit certain uses of sensitive information, and appeal a denied request. You may also have the right not to receive discriminatory treatment for exercising privacy rights.

To submit a request, use the in-app privacy controls or the Contact page at https://www.jetlagg.app/. We may verify your identity before fulfilling a request. An authorized agent may submit a request where permitted, subject to proof of authority and identity verification. We may deny or limit a request where an exception applies and will explain available appeal options where required.

California notice

California residents may have rights to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive equal treatment. Jetlagg does not sell personal information or share it for cross-context behavioral advertising as those terms are defined by California law.

The categories described in Section 2 are the categories Jetlagg may collect. The sources are you, your device and activity, other users, and the outside services described there. The business purposes and disclosure categories are described in Sections 4 and 6. Jetlagg does not use third-party data vendors and keeps Jetlagg-managed data in house. It may disclose information only at the user's direction or for legal, safety, mobile-network routing, and corporate-transaction purposes as described in this Policy.

The rights described in this section apply only where the relevant law covers Jetlagg and the request.

12. International access and transfers

Jetlagg is operated from the United States, and Jetlagg-managed data is stored and processed in house in the United States. If you access the Service from another country, your information may be transferred to and processed in the United States, which may have different data-protection laws. Where required, we use appropriate transfer mechanisms and honor applicable rights.

Additional rights may apply where local law requires them.

13. Children

The Service is not intended for anyone under 18, and we do not knowingly permit minors to create accounts. If we learn that an under-18 person has provided personal information, we may suspend the account and delete the information, subject to safety and legal retention needs. Contact us if you believe a minor is using the Service.

14. Changes to this Policy

We may update this Policy as the Service or law changes. We will post the updated version and revise the effective date. If a change materially affects your rights or how we use personal information, we will provide additional notice and obtain consent where required.

15. Contact

Privacy questions and requests may be submitted to Jetlagg Company through the in-app privacy controls or the Contact page at https://www.jetlagg.app/.